Explore Grow Be privacy policy
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Marketing preferences
We collect or use the following information for continuous professional development:
From time to time we make a request to make an audio or video recording of work with clients as part of our ongoing commitment to continuous professional development.
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent
Contract
Legitimate interest:
The benefit of collecting the information is to provide information about and to provide services to the people who have requested it.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent
Contract
Legitimate interest:
In order to provide information about services that the people have requested.
Our lawful bases for collecting or using personal information for continuous professional development:
Consent
Contract
Legitimate interest:
The benefit of collecting the information is to improve the services we provide.
Where we get personal information from
People directly
How long we keep information
We retain data provide by people requesting information about services. The only data we retain is first name, last name, email, telephone number and marketing preferences. The criteria for holding this data is that people have requested to receive information about services by opting in. All information sent includes the option to opt out and receive no further information.
Any recorded data (audio and video) is kept for 3 months and then destroyed.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113